As the year draws to a close, various business sectors are not just reflecting on the past but also making predictions for the industry’s future. The IT sphere, as expected, is no exception. In focus are the ubiquitous tools of communication—messaging apps. Users have become accustomed to the constant expansion of communication application functionalities, starting with simple calls and messages and evolving to include video conferences, chatbots, and more.
IT specialists are now forecasting the additional services that may emerge in messaging and communication apps in the coming year.
Mable Hayes, the Creative Producer of AGteam Integration, anticipates the continued evolution of messengers through integration with artificial intelligence (AI): “AI will be able to suggest responses to messages, predict what you want to write next, and even engage in conversations on your behalf when you’re occupied.”
Vage Zakaryan, the Head of Development at Gem Space superapp, envisions the following features in messaging apps in the near future: “Gradually, we may witness the automatic generation of content through neural networks. AI will create animations, memes, short videos, and even generate texts based on user instructions. While this will be a useful feature for practical tasks, more complex content creation will still require human intervention. Additionally, many services will enhance privacy measures, offering more advanced options such as end-to-end encryption for all messages and the ability to communicate anonymously.”
Ann Martinez, Head of Business Development at FreeOnNet Agency, sees potential innovations in messengers: “With advancements in speech recognition technologies, messengers could become entirely voice-controlled. Messengers may also serve as an interface for managing smart homes, allowing users to control devices directly from the chat.”
In addition, there are several potential prospects for messengers: with the help of AI, messengers can analyze user preferences and suggest the most relevant features and content. They can integrate with educational platforms, enabling students to communicate with teachers, receive assignments, and submit their work directly through the chat. Furthermore, they may incorporate crypto-functions, allowing users to send and receive cryptocurrencies within the conversation. The prediction that messengers will become platforms for communication in virtual reality, where users meet and interact in virtual space, might come true eventually, although unlikely in the next year.
It’s crucial to remember that implementing even small features into a complex system like a messenger requires significant effort and time. This is why some popular communication apps lacked seemingly basic features, such as message correction, for a long time.
Yet, to stay competitive, all communication apps will have to gradually expand their functionality, promising users a myriad of surprises along the way.