What makes a business fall under the right criteria for generating profits? It can be either due to paid promotions or having just the right amount of everything including sales, marketing, and an excellent attribute to communicate with audiences.

Wondering how all of these can be combined together? Introducing Salesforce app development.

Salesforce is a cloud-based CRM development platform that provides businesses with tools that enable them to be more productive and work closely with their customers.

So, if you have a business in Australia that needs attention and alteration, contacting a Salesforce consulting company is useful.

In this guide, we’ll assist you in finding the right CRM company in Australia by proving essential tips and remedies to save time and money while accelerating your business operations at ease.

Table of Contents

What are Custom Salesforce Apps?

Following the epidemic, a lot of company visionaries have made the decision to move their companies online. As more individuals work from home, it is essential to have a solid and secure solution that enables employees to function normally without reporting to the office. The Salesforce custom application enters the scene at this point.

Businesses feel that using mobile applications to carry out their tasks has enhanced their productivity by 34%, according to Frost & Sullivan Research. Salesforce helps organizations increase the effectiveness of their sales and marketing teams with specialized mobile applications.

The sales and marketing team may access CRM capabilities from any location thanks to the customized Salesforce applications.

Why Use Custom Salesforce Development?

Before heading to choose the right Salesforce solution partner, let’s know the uses of Salesforce first.

Salesforce helps you track the complete data of user interaction in one place.
It manages leads, contact information, opportunities, and use cases.
To automate your sales and marketing processes, Salesforce abides by many features such as email marketing, lead capture, and lead scoring.
It offers more solutions for various requirements like sales cloud, service cloud, marketing cloud, CPQ, etc.
Every Salesforce development service can be customized as per your business model.

How Does Custom Salesforce Function?

It is pretty easy to manage and integrate Salesforce into business operations.
You can access the CRM platform via a web browser, mobile app, or desktop app.
Salesforce is a universal platform which means you can closely account for users’ data, sales leads, and activities, give 24*7 support, and many more.
Businesses can customize the needs of their customers and their goals seamlessly.
Salesforce is flexible in marketing automation and Artificial Intelligence implementation.

Salesforce Statistical Overview

As per the Global Salesforce Consulting Service Market survey, the platform is the fastest-growing CRM system that is projected to obtain $32 billion in revenue by the end of 2023 and is expected to increase in size by 2026.

Salesforce includes 200,000 certified experts that make the Salesforce development landscape more innovative and growth-oriented.

The success ratio of driving a successful Salesforce app development project is 70%. The remaining 30% fail due to improper implementation strategies or hiring the wrong Salesforce developers.

What are the steps to find the right Custom Salesforce Development Company in Australia?

1. Search for Experience:

Although there are numerous Salesforce development businesses available, you should engage with one that has a solid track record. Seek out partners that have expertise in installing Salesforce for your sector and who have dealt with firms similar to yours.

See whether they have successfully completed projects comparable to what you’re looking for by reading through their portfolio and case studies. To learn more about their level of professionalism, communication prowess, and project management talents, you can also ask for references and speak with some of their previous clients.

2. Check their certifications:

A variety of certifications from Salesforce show a partner’s proficiency with and understanding of the platform. These accreditations demonstrate the partner’s capacity to produce high-caliber work and offer solutions that satisfy your requirements.

Seek out partners with trained Salesforce consultants and developers on staff. Certified developers have shown their mastery of customized Salesforce platform solutions. Additionally, qualified consultants can assist firms in implementing best practices since they have a thorough grasp of the capabilities and functionalities of the platform.

3. Evaluate their Approach:

Working with a business that has a well defined strategy for project management, communication, and quality assurance is important when selecting a Salesforce development company.

Inquire about their approach to managing projects, how they interact with clients, and how they maintain quality throughout the course of the project. A competent partner should be able to give you precise timetables, benchmarks, and deliverables as well as keep you informed of the project’s development. Check if they are using any Quickstart or Accelerator packages to hasten their implementation.

4. Evaluate their Support & Maintenance services

Salesforce implementation is only the first step. Once the system is operational, you must provide continuous support and maintenance to make sure it keeps benefiting your company.

Continual support and maintenance services are offered by a top-tier Salesforce development firm. Inquire about their support plans, their approach to problem fixes, and the SLAs they provide.

5. Consider Their Pricing Model

Pricing is an essential factor. Look for partners who provide thorough quotations that include all expenses, such as licence, installation, and continuing support fees, and who have clear pricing methods.

Choose partners, like DianApps in Australia, that provide Pay-As-You-Use pricing structures. This strategy allows you to significantly reduce the cost of Salesforce consulting since you only pay for the knowledge and services you actually utilize.

6. Check Their Integration Capabilities

Although Salesforce is a strong platform, it could not fully satisfy all of your company’s demands. It could need to be integrated with other systems, such as e-commerce platforms, accounting software, or marketing automation tools. It is crucial to have experience in these areas of system integration. Ask them whether they have expertise dealing with the systems you now use and about their integration capabilities.

A qualified partner should be able to offer advice on the most effective integration approach and guarantee a smooth integration procedure. By doing this, you may steer clear of problems with data synchronization, duplication, and consistency between platforms.

7. Look for Long Term Partnership

Since implementing Salesforce requires a sizable financial commitment, you should collaborate with a partner that can offer ongoing assistance and support you in making the most of your investment.

Look for partners who appreciate enduring partnerships and are prepared to collaborate with you after the implementation stage. A competent partner should be able to offer continuous assistance, instruction, and consulting services to assist you in making the most of Salesforce and achieving your company objectives.

Take into account the partner’s culture and values as well. Working with a company that is dedicated to producing high-quality work, understands your business objectives, and shares your values is something you want to do.

By using the advice in this article, companies may choose a trustworthy and knowledgeable partner that can assist them in developing unique solutions, saving time and money, and supporting their company as it expands and changes.

DianApps: Your Go-To Salesforce Development Company in Australia

A Summit-tiered Salesforce partner, DianApps provides a broad range of Salesforce services to companies of all sizes and in all sectors in Australia. With a wealth of knowledge and proven experience, DianApps is dedicated to assisting businesses in utilizing the Salesforce platform to accomplish their objectives.

Their trained Salesforce consultants and developers collaborate closely with customers to comprehend their particular demands and pain spots and create solutions that are specifically tailored to them. With an emphasis on communication and cooperation, DianApps is committed to providing top-notch solutions in Australia that satisfy the unique business demands of its clients.

Talk to their experts to learn more!